ההזדמנות שחיכית לה

For a company developing complex machinery, we are recruiting a Customer Service Operations.

• Plan and execute inventory audits and control at customer sites.
• Collect and analyze technical data to improve machine performance.
• Coordinate and manage weekly customer service engineering activities.
• Handle service calls and resolve logistical and technical issues.
• Monitor spare parts usage and escalate when necessary.
• Drive process improvements and implement new tools for customer service.
• Collaborate with R&D and other teams on operational escalations.
• Provide ongoing support to field teams from the back office.
• Develop and present performance reports and dashboards.
• Define and manage spare parts inventory, including cost control.
• Enhance customer support procedures, including RMA and repair workflows.
• Ensure timely responses and improve customer satisfaction.