דלג לתוכן
כל המשרות
שירותים נוספים
אודות
למעסיקים
בלוג
יצירת קשר
תפריט
כל המשרות
שירותים נוספים
אודות
למעסיקים
בלוג
יצירת קשר
ההזדמנות שחיכית לה
RMA and Service Operation TL
ניהול וניהול בכיר
customer success
שרון
על המשרה
Manage the end-to-end RMA life cycle: Receiving, Planning, Shipping, etc.
Coordinate returns, replacements, and repairs with internal departments, vendors, and manufacturers.
Maintain accurate RMA transaction records and address customer inquiries.
Oversee service delivery strategies to align with organizational goals.
Allocate resources efficiently to support service departments and meet financial targets.
Lead and develop a high-performing service team.
Ensure quality service delivery and adherence to standards.
Build strong relationships with stakeholders to enhance service offerings.
Implement policies and procedures for regulatory compliance and efficiency.
Analyze customer feedback and service performance data to improve satisfaction.
Integrate innovative technologies to streamline service operations.
Monitor service metrics and KPIs to assess performance.
Manage service warehouse inventory and forecast parts needs.
Handle order intake and revenue for the service department.
דרישות
Industrial and Management Engineering – an advantage.
Experience in a global technology company
Hands-on approach.
High-level English
Experience with ERP systems
High-level Excel skills
Experience in customer service/customer success management.
Strong decision-making, strategic planning, and leadership skills.
Excellent communication and relationship-building abilities.
Customer-centric attitude.
Team player with excellent interpersonal skills.
Ability to work under pressure and at unusual hours.
Strong problem-solving abilities and attention to detail.
Excellent organizational and time-management skills
Ability to manage conflict and work independently.
Excellent written and verbal communication skills.
להגשת מועמדות למשרה זו:
קו״ח
לינקדאין
לשיתוף משרה זו:
