Customer Support Engineer

· Working with our customers- OEMs and Tier 1

· Perform hands-on technical activities, including: analysis, investigation and reproduction of customer issues related

Perform logs analysis and manage setups for reproduction of customer issues.

· Become a buffer between the customer and RnD

· Working with interdisciplinary R&D teams to answer / resolve questions or issues that arise

· Prioritizing, balancing requirements of different stakeholders while taking into account R&D constraints and project

timeline

· Identify and escalate issues as needed

Position Requirements:

· BSc in Computer Sciences or Electrical Engineering or equivalent

· At least 3 years of experience in technical support roles

· Customer facing role

· Multi-tasking, self-learning, highly motivated and a team player

· Strong capabilities of building organized processes

· High proficiency English is a must

· System engineer / Technical support experience – preferred