System Administrator (Hardware ,software ,infrastructure)

To provide front line End User support

To ensure that requests for escalated support are dealt with promptly and appropriately.
To install and configure PCs and associated peripherals and software.
Provide support for all Hardware and software related issues inc infrastructure as directed.
Provide support for local and European projects and initiatives as directed by management.

RESPONSIBILITY

1. To provide L2 technical support to telephone and email requests from users for all PC hardware,
Software and associated peripherals.
2. To support calls and document their outcome and facilitate the resolution of common queries.
3. To redirect or escalate support requests to the appropriate member of the IT Support teams.
4. To pro-actively provide information to users on the progress of outstanding L2 support calls.
5. To contribute to ensuring that the Service Desk systems and software are kept up to date and
Messages are passed on and feedback received promptly.
6. To deploy PCs and associated peripherals including new installations and the redeployment of
Existing equipment.
7. To install and configure hardware and operating systems to agreed standards.
8. To install and configure software to agreed standards and ensure legal compliance.
9. To maintain the existing PCs and peripherals to defined standards. Performing upgrades, new installations
and carrying out routine procedures.
10. To help the Service Desk Analysts develop their skills and knowledge with respect to front-line
Support and communications excellence.
11. To assist in the compilation and maintenance of an accurate inventory of hardware and software.
12. To assist in the compilation of the functions technical documentation, guidelines and procedures and
ensure they are disseminated to users or intended parties.
13. To liaise with colleagues in all the Service Delivery group and other Technical Departments to
Ensure continuity of service and minimal disruption for all users.
14. To provide at all times a professional, courteous and rapid response to individual users.
15. To assist in such projects of a level commensurate with the responsibility of the post, as
Designated by the Appointed Manager or project Coordination team.
16. To undertake such other work as may be assigned which is consistent with the nature of the job
And its level of responsibility.
17. To develop and maintain active and progressive working relationships with all members of IT.
18. To establish and maintain effective working relationships across our EMEA regions.
19. To conform to ITIL / SOX standards and guidelines with respect to information systems.
20. To provide service delivery support cover as required inc:-out of hours support / call-out /Week-end
21. To recommend training initiatives in order to develop a broad range of cross-functional skills
22. To work with local vendors and service providers, ensuring cost effective and timely delivery of requirements
23. Strong ability to explain Technical topics & problems in simple and easy to understand terms
24. Adept and determined problem solver
25. A desire to continually update their skills and knowledge of IT technologies and emerging trends
26. To provide exceptional Service to all Customers, building close working relationships across all areas of the business and within IT Teams
27. Detailed knowledge of Networking Technologies (Lan, Wan, Gan & Man)